The Customer-Focused Contact Conference

14.05.2024 | LONDON

Deliver Gold-Standard Customer & Agent Experiences, Leverage New Tech Efficiencies & Drive Seamless Customer Journeys With

New & Inspired Customer-Centric Contact Centre Experiences

Attract, Engage & Retain Highly-Skilled Agents / Leverage Savvy New Tech & AI / VOC, Changing Customer Expectations & Measuring Success!

18 Contact Centre & CX Cross-Sector Industry Leaders Will Unite To Share Brand New & Refreshed Strategies, Insights & Innovations To Deliver Gold-Standard Customer & Agent Experiences, Leverage New Tech, AI, Automation & Self-Service Efficiencies & Drive Seamless Customer Journeys For Truly Customer-Centric Contact Centres

Attract, Engage & Retain Agents ■ Leverage New AI & Tech Innovations ■ Maximise VOC & Keep Up With Changing Expectations & Behaviours ■ Secure Seamless End-To-End Customer Journeys ■ Deliver Remote & Flexible Service Delivery ■ Inspiring Internal Cultures & Colleague Experience ■ Assess The Role Of Human Interaction ■ Optimise Omnichannel Strategies ■ Strengthen Operational Efficiencies


Attract, Engage & Retain Highly-Skilled Agents:

Power targeted attraction schemes, mitigate high turnover rates and deliver exceptional engagement strategies to retain top talent


Leverage Savvy New Tech & AI:

Tangibly add real value to the customer experiences, improve resolution time and minimise pain points with the latest tech and AI innovations


VOC, Changing Customer Expectations & Measuring Success!

Prioritise the customer voice, measure success and harness data to level up customer support at critical touchpoints and exceed expectations


Showcase Seamless & Smooth Customer Journeys!

Deliver gold-standard customer services across your contact centres by ensuring responsive and holistic customer journeys across all channels and touchpoints


Flexible Working Which Maximises Service Delivery:

Enhance agent performance and productivity with new hybrid and flexible working models which work for your business and agents


Elevate Internal Cultures & Colleague Experiences!

Embed an engaging customer-centric culture which inspires agents to deliver high-quality customer service


The Role & Value Of Human Interaction Today:

Determine the appropriate times to ensure human contact to maximise customer support, service satisfaction and boosted retention


Optimised Omnichannel:

Streamline your customer services across all touchpoints and channels to save time and resources whilst securing high satisfaction and customer success


Refine & Maximise Operational Efficiencies:

Strengthen operations and generate resource-effective services which reduce waste and inefficiencies and drive forward business goals

PLUS! Not To Be Missed!

  • 5 Years Of Cutting-Edge Insights & Inspirations
  • The Brand-Led Contact Centre Excellence Conference Gathering Industry Leaders Annually For Critical Updates, Innovations & New Thinking!
  • New! Breakout Discussion Sessions:
    1. Measuring Success
    2. Customer Support & Vulnerable Customers
    3. Chatbots
    4. Self-Service
  • 2 Interactive Panels:
    1. VOC: Changing Expectations & Measuring Success
    2. Internal Cultures & Colleague Experience

Send 4 delegates for the price of 3 OR send 3 and get your third place half price!*

To register your team now and benefit from huge group savings, call the conference team on +44 (0)20 3479 2299 or email us at
Can You Help Contact Centre & CX Professionals Boost Performance?

For more information on how to get involved, call +44 (0)20 3479 2299 or email

Exhibition Stand Package: 3 x 2 Metre Area Plus 2 Delegate Passes:

Book Today & Save £500: £3,299 + VAT
Standard Rate: £3,799 + VAT

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Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. Please send your CV with a covering letter to