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Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke patient engagement and cloud contact centre services, through the multi-award-winning storm® solution.

Europe’s largest Customer Engagement and Experience solution, storm, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all patient communication functions. With virtual queuing and dynamic scheduling functionality, as well as secure, ad-hoc video consultation capabilities, storm provides healthcare organisations with the power to deliver exceptional, large-scale patient care, remotely.

www.contentguru.com


 

 

Cowry Consulting is one the world's leading Behavioural Science consultancies and we're on a mission to make businesses as human as humanly possible.

We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.

We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.

To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.

www.cowryconsulting.com


 

 

EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Centres Agents have better conversations with customers and make fewer mistakes.

Built by former QA leaders, EvaluAgent’s Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform.

As a result, Contact Centres such as Vitality Insurance and Made.com have saved thousands of pounds through measurable improvements in Average Handle Time and First Contact Resolution while at the same time increasing CSAT scores and successfully demonstrating the fair treatment of customers to industry regulators.

Trusted by businesses around the world, EvaluAgent is well placed to help Contact Centres of all sizes transform their approach to Quality Assurance for the good of their agents, their customers and their wallets.

To arrange a demo or get started with a free trial, please visit www.evaluagent.com


 

Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.

www.odigo.com


 

 

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, helping teams communicate, collaborate, and connect the way they want on any device, anywhere, anytime.

Combining the best in UCaaS and telecommunications, RingCentral Contact Centre meets the needs of modern businesses to embrace a future-fit technology stack, enable remote working, and exceed skyrocketing customer expectations.

Functionalities such advanced analytics, extensive workforce management, omnichannel routing and CRM integrations give businesses the tools they need to vastly improve their contact centre performance.

For more information, please visit ringcentral.co.uk or call UK 0800-098-8136.

Find us on Twitter, LinkedIn and YouTube.


 

 

Synergy is an established 700 seat contact centre based in South Africa, solving the challenges of culture-fit, affordability and performance for a global market.

With a foundation in delivering compliant marketing and customer acquisition solutions, in 2016 Synergy Ltd created a formal partnership with the Directors of Synergy International Contact Centre representing their interests in the UK and creating an end-to-end sales and customer support solution for our clients. Synergy has rapidly established itself as a leading call centre delivering high quality services and minimising costs without compromising quality. South Africa has one of the fastest growing call centre industries in the world and boasts a world-class telecommunications network and I.T. infrastructure as well as a large pool of highly skilled and educated workers. This combination enables us to offer significant cost savings compared with onshore operations. We have access to a great pool of local talent who we can onboard as required so offer a flexible and scalable solution to support whatever size of challenge your business has.

www.synergycontactcentre.com


 

 

At Talkdesk we have a bold mission: We offer a better way for organizations to unlock the promise and potential of great customer experience.

We achieve this by enabling brands to have meaningful, memorable moments with their customers. We help connect these moments into customer relationships that are personalized, productive and profitable, where the contact center becomes a driver for tangible business growth.

Talkdesk is helping customers innovate a better way to great CX with Talkdesk CX CloudTM, an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, with unprecedented speed, agility, scale, and security.

As a company we are:

  • Industry Innovator: We were born cloud-native, with a platform that provides unprecedented advantages of speed, agility, scale and reliability. With over 50% investment in R&D, we’re innovating a better way to customer experience. Our speed of innovation helps our customers to adapt to and stay ahead of their customers’ needs.
  • Customer-Obsessed: Our industry reputation for “white glove” support means our customers get a partner dedicated to their success. And they love us for it. We have a 97% CSAT rating and  135% enterprise net retention. We have the most and best ratings on customer review sites including  G2 Crowd, AppExchange, and Gartner Peer Insights.
  • Global Leader: We’re recognized as a leader in Gartner’s multi-regional 2020 Contact Center as a Service (CCaaS) Magic Quadrant (MQ), one of only 3 vendors in the leader quadrant. We are also a leader in the 2020 Forrester Wave for CCaaS. Our global footprint and partner ecosystem means our customers can provision agents anywhere in the world in minutes to deliver great CX.

www.talkdesk.com


 

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry.

www.twilio.com

www.twilio.com/flex