The Customer-Focused Contact Centres Conference

14.05.2024 | LONDON

Optimise The Balance Of Tech & AI Efficiencies, Agent Engagement & People-Focused Customer Experiences For Fit-For-Future Contact Centres

6th Annual | 14th May 2024 | Cavendish Conference Centre, London

A One Day, Brand-Led Conference and Networking Exhibition

Balancing Digital Transformation & Human Experiences ■ Empower Agents, Engage Employees ■ New Tech, AI & Chatbots ■ Seamless End-To-End Customer Journeys ■ Changing Customer Expectations & Behaviours ■ Hybrid & Flexible Contact Centres ■ Actionable Insights & Data ■ Internal Cultures & Employee Experience ■ VOC: Customer Service & Experience ■ Omni-Channel Strategies ■ Optimise Operational Efficiencies

An exclusive, senior-level, innovation-focused conference bringing together brands to showcase real-life applications in one targeted day around keeping gold-standard, people-focused customer experiences at the centre and empowering and engaging agents whilst also benefiting from new tech and AI efficiencies.

Full Speaker Line-Up To Be Announced! Speakers Already Confirmed Include…

Our 2023 event featured an exclusive, speaker panel with outstanding case studies from:

The Customer-Focused Contact Centres Conference At A Glance....

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Senior Customer Experience Leaders

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Advanced Topics

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Unmissable, Inspiring Day!

17 Customer-Focused Contact Centre Leaders Share New Insights & Strategies To Lead The Future Of Contact Centres By Implementing Advances In AI & Developing Agents Of The Future By Balancing The Human Touch With Digital Innovation & Engaging & Upskilling Employees To Deliver Elevated Customer Experiences Across All Channels

11 Reasons The Brand-Led Customer-Focused Contact Centres Conference Cannot Be Missed:

1

Balancing Digital Transformation Efficiencies & Human-Centred Experiences:

Optimise the balance between digitalisation and the human touch to maximise productivity and a holistic customer experience

2

Empower Agents, Engage Employees, Create A Resilient Workforce:

Build future-ready and resilient agents by balancing employee engagement and customer service with innovative engagement tools

3

Exciting, Value-Adding Tech Innovations:

Capitalise on the latest advances in automation, tech and AI to enhance the customer experience and efficiencies

4

Seamless End-To-End Customer Journeys:

Build customer confidence and transform customer experience by eliminating inefficiencies and add value to the end-to-end journey

5

How Are Customers Expectations & Behaviours Changing Today?

Close the gap between assumptions and reality to navigate the ever-changing world of customer behaviour

6

Future-Proof Your Hybrid Workforce:

How do hybrid ways of working continue to drive the demand for multichannel strategies in customer-focused contact centres?

7

Transformative, Actionable Data-Led Insights:

Use value-adding metrics to deliver exceptional customer service that benchmarks and improves performance

8

Elevate Employee Experience To Positively Drive Customer Experience:

Discover how putting your agent first places your customer first with a holistic customer focused internal culture

9

VOC: Enhancing Service Through Experience:

Emphasise the importance of the customers voice to build trust through seamless service interaction

10

Enhanced & Cohesive Omnichannel Experiences:

Design the right channel mix to save time, resources and gain consistent positive results from your customers

11

Optimise Operational Efficiencies:

Streamline customer engagement strategies for maximum customer satisfaction, cost-efficiency and agent productivity

Plus....

  • 6 Years Of Forward Thinking: Innovative Ideas In A One-Day Contemporary Conference
  • Join Our Senior-Level, Brand-Led Conference
  • Don’t Miss Out On Cutting-Edge Case Studies To Help You Stay Ahead Of The Curve With AI
  • Peer-to-peer discussions and 2 interactive panels!
  • Peer-To-Peer Discussions:
  1. Handling Customer Complaints
  2. Agent Voice
  3. Cost-Saving Strategies
  4. Agent Wellbeing
  5. Self-Service
  • 2 Interactive Panel Discussions:
    – Internal Cultures & Employee Experience
    – Changing Customer Expectations & Behaviours

Can You Help Contact Centre & CX Professionals Boost Performance?

For more information on how to get involved, please call +44 (0)20 3479 2299, email partner@customercontactconference.com or contact us here. 

Exhibition Stand Package: 3 x 2 Metre Area Plus 2 Delegate Passes:

Book Today & Save £1,000: £2,999 + VAT

Standard Rate: £3,999 +VAT

Don’t Just Take Our Word For It….

Take A Look At Our Sister Events

Global Insight Conferences is a rapidly-expanding and highly entrepreneurial conference company. We only employ individuals who are passionate about conferences, passionate about their personal growth and performance and passionate about being the best. 

Please send your CV with a covering letter to hr@globalinsightconferences.com