20 Brands Speaking In 1 Day – Don’t Lose Sight Of Your Customer Needs & Experiences In A World Of Increasing Digitalisation, Automation & Self-Service
Deliver Effortless Customer Experiences & Drive Efficiencies: Balancing The Shift To Digital & Self-Serve With Human Interaction. Balancing Digital Strategies With Human Interactions ✓ Chatbots, AI Alternatives & Customer Experience ✓ Encourage Customers To Channel Shift ✓ Effortless Customer Journeys ✓ Tackling Demographic Differences ✓ Customer Trends & Behaviours ✓ Cost-Savings Vs Retention ✓ Protecting Your Company Brand ✓ Targeting The Non-Tech Savvy
1 Inspiring Day. 20 Brands Address Your Toughest Shift To Digital & Self-Serve Challenges: ✓ Balance Human & Digital ✓ Chatbots & AI Alternatives Panel ✓ Encouraging Channel Shift ✓ Effortless Customer Journeys ✓ Demographic Differences ✓ Customer Trends & Behaviours Panel ✓ Cost-Benefit Vs. Retention ✓ Protecting Company Brand ✓ Targeting The Non-Tech Savvy ✓ Shared Takeaways Panel
20 Brand-Led Speakers Reveal How To Transform Your Customer Experience Journey With An Effortless Balance Between Digital Tools & Self-Serve & The Human Touch By Wisely Incorporating Chatbots & AI Alternatives & Encouraging Further Channel Shifts. Don't Miss In-Depth Insights Into Digital Trends & Consumer Expectations, Attitudes & Behaviours:
- Self-Serve & When Not To: Balance the shift to digital and self-serve with the human touch for optimal customer experiences
- Integrate Chatbots & AI Alternatives To Enhance The Customer Experience: Give your organisation a digital transformation boost whilst recognising the limits
- Encourage Channel Shift, Drive Customer Behaviour: Encourage customers to further make the shift to digital without sacrificing channel choice
- Effortless Customer Journeys: Create an effortless and smooth omni channel customer journey that drives efficiency for customers and the organisation
- Tackling Demographic Differences & Digital Expectations: Address differences between your audience to bridge the gaps between varying ages, regions and demographics
- The Latest Digital Trends & Consumer Attitudes, Motivations & Behaviours: Create effortless customer journeys and experiences with cross-sector insights
- Balancing Cost Savings With Customer Retention: Balancing the cost to self-serve and efficiencies created with customer lifetime value
- Protect Your Brand On The Self-Serve Journey: Is a brand faceless without the human touch?
- Targeting The Non-Tech Savvy: Boost consumer confidence in and understanding of your digital channels for the less tech-savvy
What's New At This Years' Humanising Digital & Self-Serve Conference -Effortless Customer Experiences?
- 20 Senior-Level, Brand-Led Speakers In A Compact, 1 Day Format
- 4 Peer-To-Peer Discussions - Verifying Customer Identity, Get Your Workforce On Board With Self-Serve, Mobile Apps, Proving ROI
- 3 Interactive Panels: Chatbots & AI, Customer Insights, Shared Takeaways
- Luxury Venue!
- Speed Networking, Open Q&A & Interactive Voting
Who Will Be Attending This Market-Leading Conference?
Heads & Directors Of: ✓ Digital ✓ Customer Experience ✓ Customer Service ✓ Customer Insight ✓ Customer Journey ✓ Contact Centres