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Cowry Consulting

How human are your contact centres? You can win or lose customers every time you interact with them on the phone. Using our expertise in behavioural science we make your contact centres work better for human brains, and design conversations that both your customers and employees love.

Here at Cowry we solve business problems using behavioural science, build the capability within your organisation to do the same, and accelerate your growth with innovation.

Since 2016 we’ve helped our clients such as Aegon, Standard Life, and Ingeus to transform their contact centre conversations. In that time, we’ve boosted NPS by 15 points, increased employee engagement by 47 points, and trained over a thousand people.

We are the science behind customer experience.

Every word you write can win or lose you customers – from the front page of your website to the back page of your Ts&Cs. We can make them all work harder, with a mix of consultancy, training and writing.

We’re The Writer. We make the complex simple and solve business problems with the power of words.

We’ve been doing it for some of the biggest companies in the world for over 18 years. In that time, we’ve cut bounce rates by 150%, bumped NPS scores by 50 points, trained more than 250,000 people, and saved companies millions.

Come and say hello.