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Official RPA Sponsor

Kryon is a leader in enterprise automation, offering the only platform on the market which encompasses both Process Discovery and Robotic Process Automation (RPA). This end-to-end solution maximizes ROI and cuts implementation time by 80%. Powered by proprietary AI technology, Kryon Process Discovery™ automatically generates a comprehensive picture of business processes, evaluates them and recommends which ones to automate. Kryon offers desktop-based RPA, virtual-machine-based RPA or a hybrid combination of both. The company’s award-winning platform is used by enterprises worldwide, including AIG, Allianz, American Express, AT&T, Ernst & Young, Ferring Pharmaceuticals, HP, Microsoft, Santander Bank, Singtel Optus, Verizon and Wyndham Hotel Group.

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Diamond Sponsor

IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.

IMImobile’s enterprise cloud communications software platform manages over 42 billion messages a year across the world. Organisations that trust us to deliver smarter digital customer engagement include AA, BT, Centrica, EE, Foxtons, Hermes, MTN, O2, Pizza Hut, Vodafone, three of the major retail banks in the UK and public-sector organisations globally.

IMImobile is headquartered in London with offices in Hyderabad, Toronto, Little Rock, Dubai and Johannesburg and has over 1,100 employees worldwide. IMImobile is quoted on the London Stock Exchange’s AIM market with the TIDM code IMO.

Gold Sponsors

Cowry Consulting

How human are your contact centres? You can win or lose customers every time you interact with them on the phone. Using our expertise in behavioural science we make your contact centres work better for human brains, and design conversations that both your customers and employees love.

Here at Cowry we solve business problems using behavioural science, build the capability within your organisation to do the same, and accelerate your growth with innovation.

Since 2016 we’ve helped our clients such as Aegon, Standard Life, and Ingeus to transform their contact centre conversations. In that time, we’ve boosted NPS by 15 points, increased employee engagement by 47 points, and trained over a thousand people.

We are the science behind customer experience.

Every word you write can win or lose you customers – from the front page of your website to the back page of your Ts&Cs. We can make them all work harder, with a mix of consultancy, training and writing.

We’re The Writer. We make the complex simple and solve business problems with the power of words.

We’ve been doing it for some of the biggest companies in the world for over 18 years. In that time, we’ve cut bounce rates by 150%, bumped NPS scores by 50 points, trained more than 250,000 people, and saved companies millions.

Come and say hello.