CloudInteract exists to make every customer interaction your competitive advantage. We are just over one year old and we’ve delivered multiple global projects with thousands of agents across multiple platforms. We’ve saved organisations millions of pounds whilst delivering a long-term technology platform.
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage’s Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage’s fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely – providing the flexibility required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson group called Business Area Global Communications Platform. To follow Vonage on X (formerly known as Twitter), please visit twitter.com/vonage. To follow on LinkedIn, visit linkedin.com/company/Vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe on YouTube, visit youtube.com/vonage.
Formed in 2000, Wavenet has grown to become a respected, multi-award-winning provider of unified communications, business telephony, and cybersecurity solutions. Ever since our inception, we’ve always focused on providing simple, secure solutions to real business challenges – and it’s this drive to help businesses do better that sits at the heart of the Wavenet ethos. Wavenet, making your business brilliant.
Wavenet’s contact centre solutions are designed to seamlessly integrate with various telephony systems, and offer a wide array of features, from intelligent call routing and interactive voice response (IVR) to robust analytics and reporting tools, empowering organisations to provide exceptional customer experiences.
Our vendor-agnostic approach means we continuously evaluate and adapt to emerging technologies, ensuring our partners and clients stay ahead of the curve in an ever-evolving landscape. By choosing Wavenet, businesses can gain a strategic advantage, knowing they have a trusted partner committed to their success, regardless of their technology choices. Together, we create customer-centric contact centre solutions that drive results and customer satisfaction.
Wavenet are delighted to partner with Five9, an industry-leading provider of cloud contact centre solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually.